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NIADA has been working diligently to confront the daily challenges of the Coronavirus and the impact that it’s had on the automotive industry and NIADA members. To help consolidate and provide pertinent information, NIADA has created this COVID-19 Dealer Resource page with up-to-date developments that may affect independent dealer business.

Video update from Shaun Petersen, SVP, Legal & Government Affairs

Webinar Registration

Federal Legislative & Regulatory Updates
Families First Coronavirus Response Act
SBA Lending Programs

Vendor Partner Resources

NIADA has compiled this central resource guide with information from our valued industry partners.  This will help our dealer members know who to contact at the companies you do business with to explore relief packages, discounts, or other steps they have taken to provide support to dealers during this difficult time.

Contact:  Lainey Strohmeyer or your Account Representative

For updates on Acertus’ response on the Coronavirus, click HERE.

ACV Auctions                                                                  
Contact:  Your Account Manager
(800) 553-4070; Option 5

For updates on ACV Auctions response on the Coronavirus, click HERE.

Contact:  Your Local Branch Team
(888) 335-6675
Press Release on Customer Relief Program:  Click HERE.

AFC recognizes the growing uncertainty and concern surrounding the COVID-19 coronavirus and our hearts go out to those impacted by this unprecedented pandemic. Please know that the health and economic wellbeing of our customers is paramount to all of us here at AFC.

Effective immediately, eligible customers may now choose to defer curtailment payments due through May 31, 2020, on eligible unsold vehicles.

  • Customers benefit by having the option to make no payments on any new or existing unsold eligible vehicles coming due between now and the end of May
  • Includes principal, fees and interest on eligible vehicles on unsold vehicles
  • AFC’s March interest rate decrease (150 basis points in the US and 100 basis points in Canada) offers customers some of the lowest interest rates available
  • We’ll continue to monitor market conditions and review any program adjustments we can make to help customers further

For terms and conditions and more information on how AFC’s Customer Relief Program can help keep your business moving forward click HERE.

AGORA Data                                                                    
Contact:  Chris Barry

Over the course of the past few weeks, the Coronavirus COVID-19 has caused increased levels of uncertainty for many BHPH dealerships.  Subprime loans can be subject to increased levels of risk when there is more volatility in the economy. With increased levels of uncertainty in the market, access to information and data is paramount and affords control to BHPH dealers. 

NIADA has partnered with Agora to give BHPH dealerships exclusive, free access to extremely powerful tools to evaluate critical loan components, track portfolio changes, compare loan valuations, and access various sources of liquidity. Click here to learn more about AgoraInsights.  Agora has scheduled a brief 15-minute demonstration webinar exclusively for NIADA BHPH dealers on March 25 at 3:00pm EST.  Click here to register for the Insights webinar.

Contact:  Debbie Flint

For an update from ALLDATA on the Coronavirus, click HERE.

Allstate Dealer Services                                                             
Contact:  Thomas Hackett

APCO Holdings, LLC
Website: and

APCO Holdings, LLC, Announces Added Support for Dealers Experiencing Hardship Due to COVID-19. More information HERE.

Contact:  Chuck Helmer

For an update on AutoZone’s response to the Coronavirus, click HERE.

Berkshire Risk Services                                                               
Contact:  Chris Kirwan

Black Book
Contact:  Sheila Caggiano

For detailed information on Black Book’s business continuity plan and response to the Coronovirus, click HERE.

Contact: Your Regional Account Manager or CARFAX Customer Care at (888) 788-7715

For detailed information on Carfax’s response to the Coronavirus and the steps they’ve taken to meet your business needs, click HERE.

Contact:  Ashley Karr 

CarGurus has created a BLOG to inform their customers of their business continuity efforts.  They also have a BLOG and Dealer Resource Center with ideas for dealers to keep their staff and customers safe during this challenging time.
Customer Support 
(866) 388-9778

(866) 607-6626

Landing page:

Now, more than ever, we recognize that maintaining a strong digital presence and working smarter is vitally important.  We can help lower your costs by offering everything you need for just $99/month.  Plus, we have new dealer sign-on offers available.  At a time when we are called to stand apart, please know that we stand by you, as we always have.   

CDK Global                                                                   
Sales (888) 424-6342 
General Info (847) 397-1700

Landing page:

For details on CDK Global’s response to COVID-19, click HERE.

Principal, Kim Orsolits
(407) 802-1263

Managing Principal of Tax, Chastity Wilson
(612) 397-3358                                                

Landing page:

Contact:  John Cohn
Landing page:

ComplyNet has provided compliance solutions, including Environmental Health & Safety (EH&S) to dealers for over 25+years.  ComplyNet has extended the following resources and expertise to dealers for free:  (1) a free Dealership Outbreak, Epidemic & Pandemic Response Plan with an employee survey, poster, training roster, and sample communications to customers and guests; (2) a free COVID-19 Countermeasure Verification Program whereby your dealership will be provided with an independent verification from a third party verifying your COVID-19 response measures that you can promote on your website and social media; (3) a free online training course for dealership employees; and (4) a free COVID-19 webinar series for owners and managers.

Cox Automotive
Autotrader,, DealerTrack, F&I Express, HomeNet, Kelley Blue Book, Manheim, NextGear Capital, VinSolutions, vAuto, Xtime       
Sr. Director, Public Relations
Chintan Talati
(210) 884-3675

Director, Public Relations
Lisa Aloisio
(404) 725-0651

Landing page:

For details on the Cox Automotive Retail Solutions COVID-19 Assistance program, click HERE.

Contact:  Barry  Lane
(323) 746-6087

Contact:  Matt Uber 

Contact:  DealerSocket Customer Support  
Landing page:

Frazer Computing                                                                       
Contact:  Jake Morley 

Gallagher Affinity/Lenovo/Office Depot/UPS                                                             
Landing page:

For details on Work from Home solutions, click HERE.
For details on the Coronavirus response from UPS, click HERE.

J.D. Power / NADA Used Car Guide
Contact:  Dan Ruddy

J.D. Power introduced its first weekly intelligence report on March 18, COVID-19 J.D. Power Auto Industry Impact Report, to closely track the effect that the COVID-19 pandemic is having on the U.S. automotive industry.  Beginning March 25, the email briefing will be followed by a weekly webinar, which will be held every Wednesday at 2 p.m. EDT.  The information provided within the report and webinar are based on real-time data from the Power Information Network, as well as multivariable analysis from several other J.D. Power research sources.  To register for the upcoming webinar series for the weekly COVID-19: J.D. Power Auto Industry, click HERE.

Independent Auction Group Contact: Lynn Weaver

Contact:  Thomas Clawson

Contact:  Dealer Support
(844) 322-9034

We’re here to help your dealership.  With a lot of uncertainty in the world right now due to the Coronavirus pandemic and its effects, we want to let you know we are thinking of all our great dealer customers during these difficult times.  We will be increasing the frequency of webinars and online training sessions for the foreseeable future.  ProMax is fully cloud-based, we do not anticipate any interruption in your service.  We will continue to provide updates as necessary on our Facebook, Twitter and LinkedIn pages.   

Reynolds and Reynolds
Contact:  W. Scott Kramer 
(800) 869-7998

Contact:  Kathy Armstrong  
(866) 768-8301

For detailed information on RouteOne’s response to the Coronavirus and the steps they’ve taken to meet your business needs, click HERE.

Contact:  Member Services

It goes without saying we’re all experiencing challenges at this time.  As we continue to navigate this evolving situation, impacting our families, communities and businesses, we want to go beyond member benefits and share some resources to help NIADA member businesses.  Click HERE for more information on a COVID-19 Business Resource List.

Contact:  Lisa Schuett

At Spireon, our thoughts go out to the individuals, businesses and communities that have been affected by COVID-19. I want you to know that Spireon has business continuity measures in place to ensure our customers and partners have uninterrupted service and supply during these uncertain times. We are proud to have robust technology in place that enables our employees to efficiently and effectively provide client service remotely, and stringent cleanliness guidelines for warehousing and fulfillment teams to ensure your orders ship safely and on time. We know that your business relies upon the technologies Spireon provides, and it is our commitment to support you fully while this situation evolves. If you have any questions or concerns, please let us know how we can help by contacting us here.

TRS Tax Max
Contact: Any Tax Max Manager
(813) 987-2199

Tax Max is committed to helping our dealers stay in business.  Call today for more information on Coronavirus discounts on the Tax Max program and dealer inventory listings on the AutoTrader BHPH Subprime Center.

Contact: Dealer Support

Contact:  Kathleen Ervin
TSYS and its Operations team remain open 24/7.  We are here to assist all NIADA members with their payment processing.  We are also offering turn-key mobile solutions at a discounted rate for those members who would  like to offer curbside payment.