COVID-19 Dealer Resource Page

NIADA has been working diligently to confront the daily challenges of the Coronavirus and the impact that it’s had on the automotive industry and NIADA members. To help consolidate and provide pertinent information, NIADA has created this COVID-19 Dealer Resource page with up-to-date developments that may affect independent dealer business.

To receive these updates via text message, please text "NIADA" to 95000.

NIADA Updates

A Message from NIADA CEO, Steve Jordan, Regarding the Coronavirus  (Friday, March 20, 2020)

Press Release | NIADA Urges Dealers to Help Pass CARES Act  (Sunday, March 22, 2020)

Press Release | NIADA Urges Dealers to Help Pass CARES Act  (Thursday, March 26, 2020)

Press Release |  NIADA Applauds Government’s Swift Action  (Friday, March 27)

NIADA Letter to State/Local Leaders: Dealers Essential in COVID19 Emergency Declarations  (Friday, March 20, 2020)

Letter to President Trump - CISA Amendment  (Tuesday, March 24, 2020)

NIADA ASAE Sign-On Letter to Congress (Wednesday, April 1, 2020)

Press Release | NIADA Calls On SBA to Open PPP to BHPH Dealers’ Related Finance Companies  (Monday, April 13, 2020)

   > NIADA Letter to SBA Administrator 

   > NIADA Letter to Congressional Leadership  

   > NIADA Letter to Senator Marco Rubio, Chair of the Senate Small Business Committee  

Press Release | NIADA Survey Finds Independent Dealers Doing the Right Thing  (Wednesday, April 15, 2020)

   > NIADA COVID19 Dealer Impact Study Results

Press Release | Congress Passes Funding to Replenish PPP  (Friday, April 24)

NIADA Dealer Flash Survey | Follow-up Questions on the Impacts of COVID-19 On Your Dealership  (Saturday, May 9)

Press Release | Fund Provides Relief for F&I Professionals  (Thursday, May 14)

Press Release | NIADA Survey: Independent Dealers Getting Back to Business  (Friday, May 15)

   > Follow-Up Survey Results 

Press Release | Bipartisan PPP Flexibility Act Sails Through Senate  (Thursday, June 4)

Press Release | NIADA Provides COVID-19 Guidelines to Dealers  (Friday, June 12)

Follow the link & complete the information to view each recorded webinar.

NIADA + Equifax April 17 Webinar: Credit Reporting During the COVID-19 Pandemic 

   > View the webinar presentation deck

NIADA + Complynet April 28 Webinar: Opening the Doors During A Pandemic: Health and Safety Best Practices for Your Dealership 

   > View the webinar presentation deck

NIADA + Fisher Phillips May 1 Webinar| Beyond the Curve: How to Return Your Dealership’s Employees to Work Post-Shelter in Place

   > View the webinar presentation deck

NIADA May 29 Webinar: The State of the Auto Finance Marketplace During COVID-19

NIADA June 18 Webinar | A Look Inside the BHPH Capital Markets: Who's Lending and How You Can Get Funded 

Webinars from NIADA + CliftonLarsonAllen. 

April 1 Webinar: The CARES Act and Its Impact on Your Retail or BHPH Dealership

   > View the webinar presentation deck

April 8 Webinar: Lessons Learned from Week 1 of Paycheck Protection Program Loans 

   > View the webinar presentation deck

April 15 Webinar: Been Approved for Loans? Now What?: Business Strategies and Modeling for Your Loan Monies

   > View the webinar presentation deck

April 22 Webinar: The Ins and Outs of PPP Loan Forgiveness 

   > View the webinar presentation deck

April 29 webinar: PPP Loan Forgiveness and Planning for Recovery: Your Questions Answered  

   > View the webinar presentation deck

May 20 webinar: Understanding the SBA’s PPP Forgiveness Application Process 

   > View the webinar presentation deck

May 27 webinar: PPP Loan Forgiveness: The Final Word?

   > View the webinar presentation deck


Vendor Partner Resources

NIADA has compiled this central resource guide with information from our valued industry partners.  This will help our dealer members know who to contact at the companies you do business with to explore relief packages, discounts, or other steps they have taken to provide support to dealers during this difficult time.

ACV Auctions                                                                  
Contact:  Your Account Manager
(800) 553-4070; Option 5

For updates on ACV Auctions response on the Coronavirus, click HERE.

Advantage GPS
Contact: Michelle Goedken
(800) 553-7031 x715 

The health and safety of our employees, clients, and everyone in our industry is paramount and we will get through this together. We have been and will be able to continue to safely fill orders and ship our products safely and timely. For questions on how we can assist you during these unprecedented times, click HERE.

AGORA Data                                                                    
Contact:  Chris Barry

Over the course of the past few weeks, the Coronavirus COVID-19 has caused increased levels of uncertainty for many BHPH dealerships.  Subprime loans can be subject to increased levels of risk when there is more volatility in the economy. With increased levels of uncertainty in the market, access to information and data is paramount and affords control to BHPH dealers. 

NIADA has partnered with Agora to give BHPH dealerships exclusive, free access to extremely powerful tools to evaluate critical loan components, track portfolio changes, compare loan valuations, and access various sources of liquidity. Click here to learn more about AgoraInsights.  Agora has scheduled a brief 15-minute demonstration webinar exclusively for NIADA BHPH dealers on March 25 at 3:00pm EST.  Click here to register for the Insights webinar.

Contact:  Debbie Flint

Automotive repair facilities now have unlimited access to ALLDATA Repair, ALLDATA Community and ALLDATA Estimator under a free two week trial.  For more information, click HERE.
For an update from ALLDATA on the Coronavirus, click HERE.  For more information on how automobile repair facilities are reacting to this pandemic, click  HERE.

Allstate Dealer Services                                                             
Contact:  Thomas Hackett

APCO Holdings, LLC (GWC Warranty)                                                                 
Contact:  Your local sales representative for more information
Website: and

APCO Holdings, LLC, a leading provider and administrator of automotive F&I products and home to the EasyCare and GWC Warranty brands, announces they will begin providing free access to digital retailing tools and online training courses designed to help dealers as the coronavirus crisis impacts normal business operations. Click HERE to learn more.

Contact:  Chuck Helmer

For an update on AutoZone’s response to the Coronavirus, click HERE.

Berkshire Risk Services                                                               
Contact:  Chris Kirwan

Black Book
Contact:  Sheila Caggiano

For detailed information on Black Book’s business continuity plan and response to the Coronavirus, click HERE.

Contact: Your Regional Account Manager or CARFAX Customer Care at (888) 788-7715

Webinar | Carfax Presents: Earn Customers for Life with CARFAX. To register, click HERE.

CARFAX has been working with dealers for over three decades, and, we’ve never seen anything like the COVID-19 crisis. It affects the health of our families, friends, and businesses in a profound way.

We have expanded the unprecedented steps we are taking to help our dealer partners in this unprecedented time, including:

1. The health and safety of our team and your dealership personnel are paramount, so we’ve decided to no longer visit dealers in person for the time being.

2. Our field teams remain dedicated to serving your needs, and your account manager will continue to be proactive via email and phone to find the best ways that CARFAX can serve your business.

3. We are taking 50% off your CARFAX Advantage services for April. There is no need to request this; it will automatically appear in your invoice.

4. We are taking 50% off your CARFAX Used Car Listings services for April. There is no need to request this; it will automatically appear on your invoice.

Thank you for your partnership and support as we all continue to navigate through this situation together. In partnership with our dealers, we will continue to collaborate and innovate, only to come out the other side stronger together. Stay healthy and safe.

Contact:  Ashley Karr 
Landing page:

CarGurus has created a BLOG to inform their customers of their business continuity efforts.  They also have a BLOG and Dealer Resource Center with ideas for dealers to keep their staff and customers safe during this challenging time.
Customer Support 
(866) 388-9778

(866) 607-6626

Landing page:

Now, more than ever, we recognize that maintaining a strong digital presence and working smarter is vitally important.  We can help lower your costs by offering everything you need for just $99/month.  Plus, we have new dealer sign-on offers available.  At a time when we are called to stand apart, please know that we stand by you, as we always have.   

CDK Global                                                                   
Sales (888) 424-6342 
General Info (847) 397-1700

Landing page:

For details on CDK Global’s response to COVID-19, click HERE.

Principal, Kim Orsolits
(407) 802-1263

Managing Principal of Tax, Chastity Wilson
(612) 397-3358                                                

Landing page:

Contact:  John Cohn
Landing page:

Webinar: Preparing Your Dealership for a Health & Safety Inspection   (Thursday, April 9th at 11:00 Central)  Register HERE.

ComplyNet has provided compliance solutions, including Environmental Health & Safety (EH&S) to dealers for over 25+years.  ComplyNet has extended the following resources and expertise to dealers for free:  (1) a free Dealership Outbreak, Epidemic & Pandemic Response Plan with an employee survey, poster, training roster, and sample communications to customers and guests; (2) a free COVID-19 Countermeasure Verification Program whereby your dealership will be provided with an independent verification from a third party verifying your COVID-19 response measures that you can promote on your website and social media; (3) a free online training course for dealership employees; and (4) a free COVID-19 webinar series for owners and managers.

Cox Automotive
Autotrader,, DealerTrack, F&I Express, HomeNet, Kelley Blue Book, Manheim, NextGear Capital, VinSolutions, vAuto, Xtime       
Contact:  Jason Jager
Director, Industry Relations

Landing page:

For details on the Cox Automotive Retail Solutions COVID-19 Assistance program, click HERE.

Contact:  Barry  Lane
(323) 746-6087

Contact:  Matt Uber 

Contact:  DealerSocket Customer Support  
Landing page:

EasyPay Finance                                                                     
Customer Service (866) 438-8372

  • We have financial assistance programs for any of our customers directly affected by the Coronavirus to extend the promotional period by 30 days.  Contact EasyPay for assistance. 
  • EasyPay would need to approve any advertisement language in advance.

For NIADA Members

  • We strongly suggest to continually advertise “pay later” options.  Most have a primary customer offering (Synchrony, Citibank, etc.), EasyPay can be a secondary offering, providing a full spectrum of financing options.
  • We are reminding our previous customers of “pay later” options and incentivizing them to return to our shops for any necessary repairs.  The shop would simply contact the consumer to schedule an appointment.
  • We are also conducting our own advertising campaign to generate awareness of the “pay later” program. 

Frazer Computing                                                                       
Contact:  Jake Morley 

Gallagher Affinity
Lenovo, Office Depot, UPS                                                                    
Landing page:

For details on Work from Home solutions, click HERE
For details on the Coronavirus response from UPS, click HERE

 At Gallagher Affinity, our association partners come first.  We are continually monitoring the impacts of the Coronavirus and have been working diligently to identify and provide the most appropriate member saving solutions and messaging to best support dealers during this time.  We’ve packaged some solutions to assist NIADA in preparing its members for this changing environment while staying focused on maintaining financial health.  Click HERE to learn more.    

GWC Warranty
Contact:  Your local sales representative for more information.

GWC Warranty, the best-in-class provider of F&I solutions for used vehicles, announces they will begin providing free access to digital retailing tools and online training courses designed to help dealers as the coronavirus crisis impacts normal business operations.  Click HERE to learn more.

Contact:  Stuart McCallum
(386) 299-3725

For information on understanding the new SBA Loan Program, click HERE.

For information on CARES Act Guidelines and the Application Process, click HERE.

Contact: Nil Yenice
(888) 688-6769

HyreCar understands the impact that COVID-19 has had on sales and rental departments and we are here for you. Current events will instill monumental and permanent changes in consumer and employee behavior, so now us the time to adopt new opportunities. HyreCar has created a digital marketplace for automobile dealers to provide new and used vehicles to delivery and rideshare drivers. Earn incremental revenue, provide a path to purchase and generate new business with HyreCar’s solution to idle inventory.

To help businesses like yours cope with the effects of COVID-19, we will be waiving our business platform fees and first-month subscription fee (up to a $3,500 value). Our goal is to provide those who are unemployed with the tools they need, which is your inventory, to start working with rideshare and delivery services and we want you to be a part of it!

To get started, click HERE.

Contact:  Efrat Bogoslavsky
(866) 543-5433

Ituran is here to help with the same 24/7/365 service and support you have been counting on for the past 25 years.  We have implemented new features to assist you during these challenging times, including Emergency Enable Button, Weekly Mileage Report, Remote Access Management, User Activity and much more.  Our call centers are fully operational and ready to serve you.

J.D. Power / NADA Used Car Guide
Contact:  Dan Ruddy

J.D. Power introduced its first weekly intelligence report on March 18, COVID-19 J.D. Power Auto Industry Impact Report, to closely track the effect that the COVID-19 pandemic is having on the U.S. automotive industry.  Beginning March 25, the email briefing will be followed by a weekly webinar, which will be held every Wednesday at 2 p.m. EDT.  The information provided within the report and webinar are based on real-time data from the Power Information Network, as well as multivariable analysis from several other J.D. Power research sources.  To register for the upcoming webinar series for the weekly COVID-19: J.D. Power Auto Industry, click HERE.

KAR Global

Customer Connection (888) 526-7326

(888) 335-6675

Press Release on Customer Relief Program:  Click HERE

AFC recognizes the growing uncertainty and concern surrounding the COVID-19 coronavirus and our hearts go out to those impacted by this unprecedented pandemic. Please know that the health and economic wellbeing of our customers is paramount to all of us here at AFC.

Effective immediately, eligible customers may now choose to defer curtailment payments due through May 31, 2020, on eligible unsold vehicles.

  • Customers benefit by having the option to make no payments on any new or existing unsold eligible vehicles coming due between now and the end of May
  • Includes principal, fees and interest on eligible vehicles on unsold vehicles
  • AFC’s March interest rate decrease (150 basis points in the US and 100 basis points in Canada) offers customers some of the lowest interest rates available
  • We’ll continue to monitor market conditions and review any program adjustments we can make to help customers further

For terms and conditions and more information on how AFC’s Customer Relief Program can help keep your business moving forward click HERE.

KAR Global
(800) 923-3725

Independent Auction Group Contact: Lynn Weaver 


PassTime continues to provide GPS Solution to dealers and finance companies during the COVID-19 crisis. Using the network of essential services, PassTime continues to ship orders to any customers who require devices during this time. Additionally, PassTime’s live customer care is open and able to help customers and consumers with whatever they need. PassTime, as always, is monitoring federal, state, and local developments in order to provide guidance to its customers and the industry where needed. For more information, click HERE. 

Contact:  Thomas Clawson

Contact:  Dealer Support
(844) 322-9034

We’re here to help your dealership.  With a lot of uncertainty in the world right now due to the Coronavirus pandemic and its effects, we want to let you know we are thinking of all our great dealer customers during these difficult times.  We will be increasing the frequency of webinars and online training sessions for the foreseeable future.  ProMax is fully cloud-based, we do not anticipate any interruption in your service.  We will continue to provide updates as necessary on our Facebook, Twitter and LinkedIn pages.   

Reynolds and Reynolds
Contact:  W. Scott Kramer 
(800) 869-7998

Reynolds and Reynolds offers many Covid-related products designed to help protect yourself, your employees and your customers. We market an entire line of products that include face masks, hand sanitizer, gloves, acrylic safety shields, steering wheel covers, seat covers, gear shift/parking brake covers, thermometers and a wide variety of signage. Through July 31, 2020, we are offering all of these products to NIADA members at a 24.9% discount.

For an informational brochure on COVID-19 click HERE.

For a product brochure on COVID-19 click HERE.

Contact:  Kathy Armstrong  
(866) 768-8301

For detailed information on RouteOne’s response to the Coronavirus and the steps they’ve taken to meet your business needs, click HERE.

Contact:  Member Services

It goes without saying we’re all experiencing challenges at this time.  As we continue to navigate this evolving situation, impacting our families, communities and businesses, we want to go beyond member benefits and share some resources to help NIADA member businesses.  Click HERE for more information on a COVID-19 Business Resource List.

Contact:  Lisa Schuett

At Spireon, our thoughts go out to the individuals, businesses and communities that have been affected by COVID-19. I want you to know that Spireon has business continuity measures in place to ensure our customers and partners have uninterrupted service and supply during these uncertain times. We are proud to have robust technology in place that enables our employees to efficiently and effectively provide client service remotely, and stringent cleanliness guidelines for warehousing and fulfillment teams to ensure your orders ship safely and on time. We know that your business relies upon the technologies Spireon provides, and it is our commitment to support you fully while this situation evolves. If you have any questions or concerns, please let us know how we can help by contacting us here.

TRS Tax Max
Contact: Any Tax Max Manager
(813) 987-2199

Tax Max is committed to helping our dealers stay in business.  Call today for more information on Coronavirus discounts on the Tax Max program and dealer inventory listings on the AutoTrader BHPH Subprime Center.

Contact: Dealer Support

Contact:  Kathleen Ervin
TSYS and its Operations team remain open 24/7.  We are here to assist all NIADA members with their payment processing.  We are also offering turn-key mobile solutions at a discounted rate for those members who would  like to offer curbside payment.